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How 0range Handles Your Personal Data

At 0range, we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected on sign-upUPI & Paytm payment dataCookie preferencesRetention periodsYour access rights

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What This Policy Covers and Where It Applies

0range Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to every interaction you have with 0range — account registration, wallet top-ups through UPI, Paytm or PhonePe, game sessions, and customer-support exchanges. Whether you access us from a mobile browser or through our app, the same rules govern how your data is

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handled. Access to our platform depends on local law and is available where local law permits. We process personal data in accordance with applicable data-protection obligations in the jurisdictions we serve. If a specific legal basis applies in your region, we will rely on it and
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inform you accordingly. Data collected through payment flows — including UPI reference numbers and Paytm wallet identifiers — is used solely to reconcile transactions and is never sold to third parties.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our privacy team is available through the channels below.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

From the moment you create an account to every PhonePe deposit you make, we apply consistent data-handling standards across our systems.

Encrypted Data Storage

All personal data — including name, contact details and payment references tied to UPI or Paytm flows — is stored using encryption at rest. We do not store raw card or bank credentials; only tokenised or masked references relevant to reconciliation are retained in our systems.

Cookie Consent Controls

We use three categories of cookies: strictly necessary, functional and analytics. On your first visit, a consent banner lets you accept all categories or configure your preferences individually. You can revisit and update those preferences at any time from the Cookie Settings link in our site footer.

Account Security Measures

Login sessions are protected with industry-standard token expiry. If we detect an unusual sign-in pattern on your account — such as a new device or location — we will send a verification prompt to your registered mobile number or email before granting access.

Retention Periods

We keep active account data for as long as your account remains open. After account closure, we retain certain records for the period required by applicable financial and legal obligations in your jurisdiction, then delete or anonymise them. You can request a summary of your retention schedule by contacting our privacy team.

Third-Party Data Sharing

We share personal data only with the processors necessary to run the platform — payment gateways that handle UPI, Paytm and PhonePe transactions, identity-verification services where required by law, and hosting infrastructure. We do not sell your data to advertisers or data brokers under any circumstances.

Your Right to Request Changes

You have the right to access a copy of your data, correct inaccuracies, request deletion where no legal obligation requires us to retain it, and ask for your data in a portable format. Submit any of these requests through Live Chat, email or your in-account Help Centre ticket system.

Common Questions About Your Privacy at 0range

The questions below cover the data topics we hear about most — from what we collect when you deposit via UPI to how long we keep your chat history with our support team. If your question is not answered here, raise it through the in-account Help Centre and our privacy team will respond within two working days.

We collect your name, email address, mobile number, date of birth and the country you are accessing from. If you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference and masked payment identifier needed to reconcile the transfer to your wallet.

We share payment references only with the payment gateway that processed your transaction, and only for the purpose of confirming or reversing that specific transfer. We do not share your UPI VPA, Paytm mobile number or PhonePe linked details with advertisers, data brokers or unrelated third parties.

Once your account is closed, we retain records for the period required by the financial and legal obligations applicable in your jurisdiction. After that period ends, your personally identifiable data is deleted or anonymised. Contact our privacy team for a specific retention timeline relevant to your account.

Yes. You can submit a Subject Access Request through the in-account Help Centre, via Live Chat or by emailing our privacy team. We will compile and deliver a structured copy of your data within 30 days of receiving a valid request from your registered account identity.

Raise a deletion request through the Help Centre ticket system or email the privacy team directly. We will delete your data unless we are required by law to retain specific records — for example, transaction logs needed for financial audit purposes. We will tell you clearly which records, if any, we must keep and for how long.

We use strictly necessary cookies to keep your session active, functional cookies to remember your language and payment preferences, and analytics cookies to understand how pages perform. You can manage or withdraw consent for non-essential cookies at any time from the Cookie Settings link in the site footer.

Contact our privacy team first via email or in-account ticket so we can investigate and respond within 30 days. If you remain unsatisfied after our response, you have the right to escalate the matter to the relevant data-protection authority in your jurisdiction where local law permits such recourse.

How 0range Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Consent Controls

Account Security Measures

Retention Periods

Third-Party Data Sharing

Your Right to Request Changes

Common Questions About Your Privacy at 0range

01 What personal data does 0range collect when I open an account?

02 Does 0range share my UPI or Paytm details with third parties?

03 How long does 0range keep my account data after I close my account?

04 Can I request a copy of all the data 0range holds about me?

05 How do I ask 0range to delete my personal data?

06 What cookies does 0range use and how can I manage them?

07 Who do I contact if I believe my privacy rights have been violated?

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